Social Behavior is an established, successful, eleven-year-old woman-led social media agency serving high-performing business owners, CEOs, and investors across franchises, food and beverage brands, lifestyle concepts, and fast-scaling businesses. We specialize in high-ticket, turn-key monthly social media management, engagement strategies, and influencer marketing.
With over 35 monthly clients and a talented team of 10 local team members we specialize in managing content strategy, engagement strategy via different social media verticals, paid media, influencer campaigns, and strategic social media marketing services for multi-unit franchises, food and beverage brands, and lifestyle concepts.
We move fast, we work hard, and we deliver. Our clients expect excellence and we expect the same from our team.
If you thrive in a fast-paced agency environment and enjoy being the person who keeps things running smoothly, this role is for you.
Position Overview:
The Director of Client Strategy is a senior leadership role responsible for overseeing the daily operations and strategic performance of our client services team. You will manage the agency’s Account Managers and Creative Curators, ensuring cohesive execution, high-performing campaigns, and exceptional client experiences. This role serves as the bridge between production and leadership, relieving the CEO of operational oversight and enabling the agency’s continued growth and innovation.
Key Responsibilities:
- Lead and mentor the Account Manager and Creative Curator teams to ensure all client scopes are fulfilled with excellence and efficiency.
- Deeply understand each client’s business by analyzing their industry, target audiences, competitors, and unique selling points to provide strategic insights that guide content, paid media, and growth strategies.
- Oversee the development and performance of paid social ad strategies, ensuring results align with client goals and expectations.
- Guide monthly client meetings alongside Account Managers, contributing strategic direction and ensuring client feedback informs production.
- Manage new client onboarding including systems setup, team assignments, and alignment of strategy to scope.
- Create and maintain internal SOPs, training materials, and workflows for consistent quality across departments.
- Identify and present emerging trends and content opportunities relevant to each client’s brand and business objectives.
- Lead emergency response strategy when necessary for clients in crisis or reputational risk situations.
- Collaborate with external partners (PR, design, SEO, etc.) to ensure integrated campaign execution and asset delivery.
- Conduct ongoing training and quarterly development for internal and contract team members.
- Monitor workload distribution and performance to ensure accountability, team morale, and results.
Qualifications:
- 5+ years in digital marketing, social media, or creative agency environment, with at least 2+ years in a team leadership or strategic role.
- Demonstrated ability to lead a team managing 20+ client accounts while maintaining quality and communication standards.
- Strong experience in paid media strategy, campaign performance analysis, and creative planning.
- Clear, confident communicator with strong emotional intelligence and problem-solving skills.
- Familiar with tools such as analytic tools, Meta Ads Manager, trello, Google Drive,Dropbox, Asana and Canva.
- Comfortable in a fast-paced, deadline-driven, and highly collaborative environment.
- Strategic thinker who can also roll up their sleeves and lead by example.
Compensation & Benefits:
- Probationary Period (60 Days): $50,000/year
- Post-Probationary Salary: $54,000/year
- Quarterly Performance bonus: $1500/quarter (up to $6,000 annually) when performance qualifiers are met
- Unlimited PTO after probation period (per Employee Handbook guidelines)
- Bi-weekly W-2 payroll with federal taxes withheld
- Hybrid work schedule: part remote, part on-site. In office Mondays and Wednesdays. WFH: T,Th,Fr.
