Careers at Social Behavior

Client Experience Specialist. Bookings & Online Support

Job Type: Ongoing, Part-Time Hourly (to start) could grow into full time. 


Location Requirement: United States Only


Language Requirement: Native English Speaker

About the Role:
 We are launching a social media service that allows clients to book and confirm the service online. While most transactions happen seamlessly through our automated system, we want to ensure every client feels supported and guided through the process.

We’re looking for a Customer Support Representative (CSR) who will handle all incoming client inquiries via our website chat system, client email portal — ensuring that communication is warm, prompt, and professional, and sometimes by phone if a customer needs urgent assistance. You’ll be the steady, trusted point of contact who helps clients feel confident using our service.

What You’ll Do:

• Manage the customer service inbox daily (responding to inquiries, booking questions, and support requests).
• Provide friendly, accurate, and brand-aligned responses to clients within 24 hours or sooner.
• Assist clients with step-by-step guidance on completing online bookings, troubleshooting issues, and understanding their service packages.
• Coordinate with our internal operations team to resolve issues or confirm next steps when needed.
• Coordinate with our contractors to resolve issues if a service is in the process of being delivered or has been delivered.
• Maintain detailed client records and email threads using our internal CRM system.
• Proactively identify and escalate recurring issues or feedback to improve the customer experience.

Requirements:

• Based in the United States
• Fluent, native-level English communication skills (written and verbal)
• Previous experience in customer support, virtual assistant, or client service roles
• Tech-savvy and comfortable navigating online platforms, forms, and CRM tools
• Strong organizational and written communication skills
• Consistent availability during U.S. business hours (Central Time preferred)

Nice to Have:

• Experience working in event services, creative agencies, or hospitality industries.
• Familiarity with GoHighLevel, Zendesk, or similar ticketing/email platforms.

Hours & Compensation:

• Part-time, estimated 10–15 hours per week to start (may increase with demand).
• Virtual clock-in system.
• Paid bi-weekly through payroll system.
• W2 taxes withheld.
• Long-term engagement preferred; we’re seeking one dedicated representative, not a call center or rotating team.